We are located in Australia.
All orders sent in Australia are sent either standard Australia Post or Express Australia Post.
We know you need help right now mama, so express Australian orders are sent express post, Expect your order within 1- 2 days, although do allow extra time during peak periods or shutdowns.
All orders placed before 1:00pm NSW time are sent the same day.
Purchases made on weekends and public holidays will be processed on the next business day.
Shipping notifications will be sent when the parcel has been dispatched.
AUSTRALIA - orders over $80 free express shipping
Standard Australia Post $10 - Standard shipping times apply (3-5 days, usually)
Express with Australia Post $15 - 1-2 days delivery anywhere in Australia.
IN STORE PICKUP
Our office & factory is located at 4/70 Industry Drive, Tweed Heads South NSW. Collection are available Monday to Friday between 8am - 4pm.
INTERNATIONAL & RESTRICTIONS - sent with DHL ecommerce
USA - up to 500g
New Zealand - does not accept the oranges in Mama Tea and restriction to shipping are advised at checkout. All other teas and cookies are accepted into New Zealand customs.
Approximate Shipping Times 6 Business days- longer for non metro areas
Authority To Leave
If you have not given authority to leave the parcel, and if you are not at home to receive your delivery a delivery attempt notice will be left and your order will be left at your local post office for collection.
Once a delivery has been picked up by the courier, it is no longer our responsibility. It is the customer’s responsibility to inform us if an order has not arrived.
Please only contact us once you have made contact with the courier and they have unsuccessfully found your parcel. We will then contact the courier to investigate further.
Please note delivery time frames cannot be guaranteed. In some instances, it is not always possible due to unforeseen circumstances or events beyond our control.