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+61 499 191 971
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admin@breastfeedingteaco.com

FAQs

Receipts
Changes to your order
Afterpay
Customer Service
Safety & Health Information
Allergic Reactions

 Preorder Items

Your complete order is expected to be shipped approximately on the date listed on the individual product details. Please allow 1-2 days additional for shipping and handling. Please note your entire order will not be sent until this preorder item is restocked.

We thank you for your patience as our small business continues to keep up with huge demand from our customers for our amazing product.

Can I drink this tea when pregnant?

Our Pregnancy Tea and Lactation Hot Chocolate is safe in Pregnancy. 
The herbs in the Breastfeeding Teas; Colic Tea, Mama Tea and Lactation Tea are specific to breastfeeding, some of the herbs are not recommended in pregnancy. These teas can be drunk from birth.

The Lactation Hot Chocolates are both pregnancy and breastfeeding safe

Are your teas vegan?

Yes, all our teas are 100% vegan and blended in a factory that contains no other animal or animal by products

Are your Lactation Hot Chocolates vegan?

The Vegan Lactation Hot Chocolate is both vegan, vegetarian and hallal safe.

The Lactation Hot Chocolate with Collagen is not vegan

Are your Lactation Hot Chocolates Dairy and Soy Free?

All our Lactation Hot Chocolates are dairy and soy free

Are your teas gluten free?

Yes, all our teas are 100% gluten free

Are your teas organic?

Yes, all herbs are 100% Australian organic ingredients

Can the products be drunk together?

Yes all our range of teas and hot chocolate are complimentary to each other and can be drunk at the same time. If customers wish to mix the teas in the same cup this is also fine to do.

What is the best time to consume lactation products?

We recommend reading our detailed BLOG on when is the best time to consume lactation products. 

All our teas are caffeine free but is important to understand caffeine occurs naturally in foods, such as coffee, tea, herbs and cacao related products. There is a small amount of residual caffeine in our Hot Chocolate and Chai Latte.
However, according to Food Legislation, the only products that have to have a mandatory statement for caffeine are the ones containing guarana or any other type of caffeine extract. Therefore cacao or chocolate related products do not have any caffeine declaration on the label.
Our products with cacao powder will contain residual levels of caffeine, however they have not been measured. It is the same as any other chocolate product (for example chocolate bars)

Is Collagen safe in pregnancy and while breastfeeding?

Yes collagen is safe and beneficial when pregnant or breastfeeding.

Why we don't include fenugreek in our products.

For the best explanation why we are fenugreek free, read our BLOG by our naturopath and medical herbalist

General product FAQ's:

  • Natural and Organic ingredients
  • Caffeine free
  • Fenugreek Free
  • Proudly Australian Owned and Made
  • Teas naturally FREE FROM gluten, soy and dairy, and sugar.
  • Naturopath Formulated
  • Family owned Mother- Daughter business
  • Recyclable and compostable packaging (tea bags option) The tea bags are plastic free, GMO-Free, all-natural and fully biodegradable, made from cornstarch fibre There are no chemicals used in the manufacture of the material.
  • All Teas expire 12 months from the purchase date. Can be used in conjunction with probiotics, or other over-the-counter colic treatments. 
  • Hot Chocolates are made with premium organic Cacao ( not cocoa) and Coconut sugar (refined sugar-free)
  • Award winning 

 

Receipts

No invoices or receipts are sent with your delivery. They are emailed to you. However, if you misplace your invoice, you can view past orders within your My Account.

Changes to Your Order

Once your order has been placed we are unable to guarantee that we can make changes to your order or delivery details, but we will always try. If you have made an error in your order or delivery address please email admin@breastfeedingteaco.com with the correction as soon as possible.We cannot guarantee delivery times if the address is incorrect, alternatively, you may be charged a fee for re-direction if you have entered an incorrect address. 

Afterpay

We accept order on after pay over $20.00, this service is only available to Australian residents.

Customer Service

For all online customer service and order enquiries, either email us at admin@breastfeedingteaco.com or call/text us on +61 499 191 971 between 8:00 am to 4:00 pm Monday to Friday (ADEST)

We also have a live chat function for any immediate customer service needs.

Safety & Health Information

    • Do not drink hot tea over top of your baby while in the act of breastfeeding to avoid burns – we recommend consuming before feeding.
    • Our breastfeeding tea has been designed by our naturopath specifically to help support milk supply in breastfeeding mothers. Some of these amazing herbs are not recommended in pregnancy. We do not advise drinking the tea until the birth of your baby. All teas are safe to be drunk from birth 
    • Do not give tea directly to your baby.
    • The tea bags are plastic free, GMO-Free, all-natural and fully biodegradable. There are no chemicals used in the manufacture of the material.
    • Mother’s should seek advise from a doctor or professional lactation consultant for any medical advice in regards to their babies health, wellbeing or attachment
    • This product is a herbal tea. If you are pregnant, nursing and have any concerns please consult your health care practitioner before taking this tea.

Tea is Food, not medicine.

The plant kingdom is an abundant and rich resource for anyone interested in maintaining health and preventing disease. Herbs and herbal teas are a part of that wonderful resource.

Herbs taken as a tea, don’t act as a direct medicine, but as a gentle support for health and healthy function. They form part of our “food” and have been celebrated as such for centuries.

Herbal teas are a safe and gentle way to access the properties of the herbs, as part of our diet.

Herbal medicine, which concentrates the active ingredients of the herb or plant into a herbal tincture, is very different. It needs TGA approval for use and requires a prescription from a professionally trained and qualified Herbalist.

The Therapeutic Goods Administration clearly states that: “Generally a product that is swallowed will be either one form of a therapeutic good (a medicine) or a food.

Often, claims made about a product or the appearance of the product may suggest that it is a therapeutic good. However, the fact that health claims are made about a product does not automatically make it a therapeutic good.”

Therefore, all teas made by The Breastfeeding Tea Co are deemed a food with therapeutic benefits and are not medicine nor required to be registered with the TGA.

Allergic Reactions/ Drug Interactions

ALLERGIC REACTIONS – It is the consumers responsibility to check the ingredients for allergies before purchasing or consuming our teas . The Breastfeeding Tea Co cannot be held responsible for individual reactions or irritations from a product. We highly recommend you thoroughly read the ingredients list we include on every product page on our website to ensure the ingredients are safe for you to use. We would also encourage you to contact our customer service via email admin@breastfeedingteaco.com if you have any doubt about an ingredient or require further information on any product before purchase.

Should you have an allergic reaction we suggest you cease drinking the tea immediately and contact your doctor for further clarification on the allergy . No refunds will be issues for allergic reactions.

DRUG INTERACTIONS- It is the consumers responsibility to check the ingredients are safe to drink with their prescribed drugs or prescription medicine. Please consult your doctor for advice.

Nut Allergies
None of our Tea range contains any traces of nuts. They are also crafted in a kitchen that does not process nuts. The Hot Chocolate may contain traces of nuts